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MANTECH systems are often referred to as ‘workhorses’ and one customer even said they’re “built like a tank!” however, we understand customers may require assistance from our team. Our highly trained support team is here to help with on-demand services, loaner equipment and exchange program to ensure you do not experience downtime.

Urgent Demand Repair

For immediate support, MANTECH offers remote connection live to perform a diagnosis. Ultimately, at the discretion of MANTECH and in consultation with the customer, MANTECH will determine the best course of action and develop a plan (utilizing remote tools and in-field representatives) to get you back up and running.

In-House Demand Repair

Ship your module to MANTECH for diagnosis and repair by our in-house technical team. To mitigate any downtime while our team is working on your module, a loaner module can be shipped promptly to our customers (subject to availability) – which is made easy by MANTECH system’s modular design allowing for easy plug-and-pay.

MANTECH’s exchange program is ideal for:

• Saving on shipping costs
• Mitigating downtime
• Get same year or newer module
• Guaranteed 6 months warranty on module

Annual maintenance is recommended to MANTECH system to ensure optimal performance and trouble-free operation. Preventative maintenance visits include inspection, cleaning, calibration, and replacement of consumable parts (included in MANTECH’s PM kits). MANTECH offers flexible single- and multi-year options for one or multiple customer’s systems, including:

On-Site Preventative Maintenance

A member of MANTECH’s team of regional Technical Representatives located throughout the U.S. and Canada will come on-site to interact face-to-face with your team and perform all necessary maintenance to your system.

Remote Preventative Maintenance

A MANTECH representative will remotely connect with your team to provide a detailed, step-by-step walkthrough of system maintenance to same quality of an on-site visit.

Get a Service Agreement Today For Added Savings!

• 5% discount on PM service parts
• 15% discount on additional serviceable parts during scheduled PM visit
• 15% discount emergency visits, in-house service and loaner modules
• Complete evaluation of methods, as required
• Perform software maintenance, as required
• Additional training if required (time permitting)
• No charge telephone and web-based support

For added peace of mind, ask about our extended warranty options!

Are you planning on relocating to another building? Transferring a system to another site or area in your lab? Have a MANTECH representative come on-site to pack and/or unpack your instrument or even connect remotely with our team to walk you through the process every step of the way.