Service & Support Options

Below are the options that MANTECH offers for instrument service and support. Please contact us at support@mantech-inc.com to receive a quote or to schedule any of these options.

On-Site Preventative Maintenance

Your instrument will be inspected, cleaned and adjusted by a MANTECH representative to ensure trouble-free operation and optimal performance. This is part of a single- or multi-year agreement that also includes:

  • PM Service Parts, offered at a 5% discount with purchase of the PM agreement

  • Additional serviceable parts at a preferential 15% Discount
    (if needed while the Service Representative is on-site)

  • Labor, travel & expenses

  • Evaluation of methods, as required

  • Software maintenance, as required

  • Additional training if required – time permitting

  • Emergency visits, in-house service and loaner modules at a preferential 15% discount

  • Toll-free telephone and web-based support

Remote Preventative Maintenance

A MANTECH representative will connect with through live video on a web-based platform and provide a detailed, step by step walkthrough of system preventative maintenance to the same standard as a MANTECH representative would perform. This is part of a single- or multi-year agreement that also includes:

  • PM Service Parts, offered at a 5% discount with purchase of the PM agreement

  • Additional serviceable parts at a preferential 15% Discount
    (if needed while the Service Representative is remotely connected with you)

  • Labor & expenses

  • Evaluation of methods, as required

  • Software maintenance, as required

  • Additional training if required – time permitting

  • Emergency visits, in-house service and loaner modules at a preferential 15% discount

  • Toll-free telephone and web-based support

Extended Warranty

Your MANTECH instrument will be warrantied against any serviceable parts needing service or replacement. This is part of a single- or multi-year agreement that includes:

  • Replacement of any serviceable parts
    (excludes consumable & expendable parts such as tubing, electrodes, etc.)

  • Emergency visits, in-house service and loaner modules, as required

  • Labor, travel & expenses

  • Evaluation of methods, as required

  • Software maintenance, as required

  • Hardware and software training, as required

  • Toll-free telephone and web-based support

On-Site Service

Billed as a half-day or full-day service. Instrument repairs are carried out on-site by a MANTECH representative. This is ideal for equipment that is difficult to ship or should not be moved, and for minimizing downtime.

In-House Service

Billed by the hour based on time spent on service, plus shipping. Instrument repairs are carried out at the MANTECH facility. This is ideal for equipment that can be shipped. Loaner modules are also available to reduce instrument downtime for a flat rate charge.

Remote Assistance

MANTECH is available to connect remotely to your instrument computer to answer questions, resolve challenges, and assist with any custom requests. TeamViewer is the software we use to connect remotely. Follow the link below, download the free option, and we will walk you through the rest!